Guest Services

Today's discerning travellers want to be able to stay in touch and have access to their families and businesses while they are away from home. We know how important this is and for our guests' convenience we provide extensive business services that lets you stay in touch any time of the day or night. We have wi-fi in all the rooms and an internet cafĂ© next to our in-house travel desk. Other facilities include:  


If you have your own laptop or wireless device there is Wireless Internet access in almost every room and on the ground floor areas - restaurant, bar, lobby, business centre & conference room. 

Internet Services are FREE if you book directly with us (by phone, email us, online through this site or in person at reception)

Business Services

For guest convenience there is access to a printer and a desktop with Microsoft Office and other popular programs.

Photocopying, Scanning, Fax send / receive and Printing can be arranged through reception.

INFORMATION & Travel Centre

Here you'll find all you need from our knowledgeable travel desk staff. If you'd like to contact them directly email them at or phone free from within NZ on 0800 623827 or +64 9 3361663 from outside NZ.

  • The staff at the travel desk have negotiated preferential rates for Kiwi International Hotel Clients - you can wait until you check in or email now for more information and to make advance travel bookings.      

  • Local Tours and Information

  • Complete travel plans, advice, interisland ferry, bus & train bookings and tours for the whole of New Zealand

  • Bookings for tours to Rotorua or Northland

    Campervan or car rental - a full range of vehicles available from very basic cars and vans at amazingly low prices to luxury cars and vans with every amenity you can imagine.

  • All of New Zealand tours

  • The Travel Desk is open 10 hours a day, 6 days a week in winter and 7 days a week in summer, and staff are available to come in to help you outside of these hours by arrangement.

  • For more information about local tours or any other Kiwi travel advice please ask at the Travel Desk